The new medical office building: 7 things to know about today’s outpatient clinic

Regulatory pressures, economic constraints, and emerging technologies are transforming healthcare. Learn how Building Teams are responding with efficient, appealing, boundary-blurring buildings. 

Banner Health Center Maricopa, near Phoenix, is the first project created from a
Banner Health Center Maricopa, near Phoenix, is the first project created from a template that SmithGroupJJR developed for client Banner Health. The 41,000-sf facility supports a mix of 12 primary care and specialist physicians, but can ultimately expand to as much as 87,400 sf and 36 physicians. It now offers general radiology, mammography, and ultrasound, but is built to accommodate future MRI, CT, and nuclear medicine modalities. PHOTO: GREGG MASTORAKOS
September 10, 2013

Daylight floods a comfortably furnished room where 10 patients sit in a circle, listening to an orientation by a registered nurse. Ranging from 40 years old to 70-something, all have Type 2 diabetes. Most of the 90-minute session will consist of a freewheeling discussion with an endocrinologist, encompassing symptoms, prognoses, prescriptions, and daily care. At the conclusion of the group meeting, a few patients will be examined in adjacent private rooms. Future sessions will involve a nutritionist, podiatrist, and ophthalmologist.

This is the so-called “shared medical appointment,” or SMA, and it’s a far cry from a standard 20-minute consult. The SMA epitomizes a new era in healthcare—one that views patients holistically rather than as an assortment of pathologies, and rewards providers for keeping people healthy. Though they’ve existed experimentally for more than a decade, SMAs are gaining traction for chronic conditions like hypertension, asthma, and celiac disease. Patients get extra time with the specialist, and the specialist makes more money, faster. (In the above scenario, the endocrinologist could bill insurers $100 an hour for each of 10 patients. Seeing them individually could take more than three hours.)

The traditional medical office building, designed to accommodate unrelated tenant groups in cookie-cutter suites, may be hard-pressed to accommodate emerging treatment models such as the SMA. Traditional MOBs typically lack appropriate spaces for affiliated, interdisciplinary physician groups, and they’re often inconvenient. Patients must travel to the MOB, which may be near a hospital but far from home, and then make further stops for imaging, lab work, therapy, or pharmacy services. Meanwhile, courtesy of the Affordable Care Act, healthcare systems are gearing up for a huge pool of newly insured patients, many of whom have relied on emergency rooms for primary care. 

7 ways medical offices and outpatient facilities are changing

1. They reflect a shifting development model.
2. They’re more complex.
3. They’re more conveniently located.
4. They’re leaner.
5. They’re more digital.
6. They’re more aesthetically appealing.
7. They’re greener.

All these trends are forcing Building Teams and their clients to consider new styles of non-hospital facilities aimed at attracting patients, improving wellness, and saving money. Increasingly, healthcare organizations want to create “medical homes” that foster ongoing relationships and offer a competitive edge. 

“Market analysis and community demand are factors that drive the services offered within an outpatient center,” says Brad Cardoso, AIA, Senior Healthcare Architect at Margulies Perruzzi Architects ( “Often, care can be more efficiently provided by co-locating diagnostic services with primary care and specialty groups.” 

Experts consulted for this article by Building Design+Construction all agreed that MOBs aren’t what they used to be. Here, in the second report in our series on Outpatient Facilities, are seven ways these buildings are changing in response to a new regulatory, economic, and technological environment.


1. The new MOBs reflect a shifting development model.

Not so long ago, developing an MOB was easy, says Patrick Fugeman, AIA, Director of Design & Construction for Delaware’s Christiana Care Health System ( “Size it for maximum leasing flexibility, make it as long and tall as the site or pocketbook would allow, wrap it in a comfortable but not trendy façade, and sign up doctors and fit it out as discrete offices in a leased or condo arrangement.”

Today’s medical office is no longer just a real estate deal on or near a hospital campus, says Fugeman. “Rather, it’s an integral part of delivering a continuum of care, whether that’s a private development model or a partnership between a hospital and private practices.”



The Medical Office Building at the University of Kansas Medical Center, Kansas City, Kan., features six stories of outpatient clinics, consolidating previously discrete offices for more than 200 affiliated doctors. Clinical waiting rooms with flexible seating are arrayed along a meandering exterior wall, with semi-transparent panels separating transaction counters from the circulation path. To reinforce aesthetic quality, each floor houses an art gallery with seating and a vending area. Cannon Design and Turner Construction led the Building Team. PHOTO: GAYLE BABCOCK / ARCHITECTURAL IMAGEWORKS LLC



Teresa Wilson, a Principal at Steffian Bradley Architects (, says traditional MOB design reflected a billing paradigm that still has an impact, in terms of federal requirements for reimbursement. “Facility licensing is not an issue if you’re only talking about tenant space with a lot of physicians who are not necessarily related and not giving a lot of support services. Today, though, the onus is on these organizations to provide wellness care, which creates a stronger incentive for putting the whole service component in one location.”

All of this is occurring in the context of the Affordable Care Act. In October 2012, the law started penalizing hospitals for high Medicare readmission rates. The ACA, rolling out in phases, also gives employers incentives for establishing wellness programs. The goal: keep patients out of hospitals, thereby reducing the alarming upward spiral in medical costs, which now account for 18% of the nation’s GDP—$2.7 trillion a year. 

Hospitals are busily creating their own MOBs for groups of affiliated physicians, or are hiring developers to do it for them in leaseback arrangements. “Hospitals are buying space for longer terms, and they have better credit than individual practitioners,” says Sean P. McDonnell, Senior Director in Cushman & Wakefield’s Healthcare Practice Group ( “They are renting for 15 to 20 years, and they have AAA credit, so they get much better terms and larger deals.”

Whatever the development mechanism, efficient delivery in a money-saving package is crucial. “There is intense pressure for hospitals and health systems to reduce the cost of providing care while simultaneously improving patient outcomes,” says Michael Petersen, AIA, LEED AP BD+C, EDAC, Director of Healthcare for Ware Malcomb (


2. The new MOBs are more complex.

Though the basic MOB, which offers simplicity and low cost, will still be around, owners are leaning toward buildings that are more flexible, collegial, and diverse. Floor plates are less boxy and are often larger, combining primary care, urgent care, specialty clinics, imaging, a lab, social services, a pharmacy, and sometimes even ambulatory surgery, all under one roof.

“We are finding that collaboration is paramount in delivering care to patients in a one-stop shopping area,” says Christiana Care’s Fugeman. “To do that, a larger footprint is preferred, with multiple interconnections and shared spaces.” 


For Northern Edge Adult Medicine, a group of internists affiliated with Baystate Health in Springfield, Mass., Steffian Bradley Architects designed a facility where the usual array of exam rooms and offices is complemented by a large, open-concept team room (center, blue) and a community room (lower left, blue). Space for group work and shared medical appointments is increasingly important in outpatient care. PLAN: COURTESY STEFFIAN BRADLEY ARCHITECTS


As people live longer and their chronic conditions multiply, care will have to be better integrated, says Matt Richter, AIA, ACHA, Principal and Senior Architect/Planner at SmithGroupJJR ( “Our aging demographic and a rising tide of complex co-morbid patient types will require more comprehensive team-based care, and outpatient facilities that can handle their demands efficiently.”

Catherine L. Gow, AIA, Principal of Health Facilities Planning at Francis Cauffman (, says some of these facilities represent previously unthinkable hybrids. “Essentially, they’re hospitals without beds,” she says.

Gow cites Inova Health System’s Lorton Healthplex, one of many that Inova is locating throughout Virginia. Here, she says, patients find a freestanding emergency department, diagnostic imaging, a lab, an ambulatory surgery suite, and “a well-rounded balance of physician practice specialties to support the local community.”

The specialty-oriented facility, consolidating services for a single pathology or patient type, is another popular model. Kirsten Waltz, a Steffian Bradley Principal, points to Baystate Children’s Hospital Specialty Center, an outpatient pediatric site opening soon in Springfield, Mass. Divided into color-coded, easy-to-navigate neighborhoods, the building features a “playtrium” and a community room, handy for groups and family events. 

“This is certainly more intense than an MOB,” says Waltz. “Cardiology, urology, pulmonology, gastro, endo—all these physicians will cycle through, and they’re all talking to each other. Care will be coordinated, so it is easier for patients to get answers. These are patients who are going to come frequently and have ongoing physician relationships.”

Even if a client asks for a fairly simple MOB program, it’s good to plan for potential complexity, says Brian B. Hirami, AIA, President of Stephen Rankin Associates ( In particular, owners should consider the possible future need to accommodate an MRI suite, which would call for reinforced floors and an equipment access path through large, full-height windows. Hirami also recommends avoiding placing toilet rooms, which are expensive to relocate, along demising walls or in any zone where they might impede a reconfiguration or expansion.


3. The new MOBs are more conveniently located. 

Providing a dazzling mix of services in the MOB is pointless if patients can’t get there, which isn’t always easy when diagnosis and treatment are hospital-based. That’s why healthcare organizations are fine-tuning their capital construction plans to make care more accessible to current and future patients.

“Doc-in-the-box and neighborhood clinic facilities are being strategically placed to capture patient load,” says Neil Humphrey, Senior Project Executive at Gilbane ( “Instead of a 30-mile drive to an acute-care hospital, these facilities will be in the mall down the street.”



Reliant Medical Group (an independent physician’s group) and Margulies Perruzzi Architects collaborated in an extensive lean design process for Reliant’s new Holden (Mass.) Family Practice site. The project consisted of a 17,700-sf tenant fitout within a 36,000-sf facility owned by healthcare provider Oriol Health Care. Reliant and the Building Team evaluated three exam-room mockups. Only high-scoring features were included in the final design, producing a standard to be used in all future Reliant clinics. PHOTO: WARREN PATTERSON PHOTOGRAPHY


Solutions range from walk-in clinics (often, in converted office, retail, industrial, or warehouse space) to purpose-built satellite health centers like Inova’s. “The centers are popping up everywhere,” says Cushman & Wakefield’s McDonnell. “Hospitals are trying to bring medical services closer to their key markets, in small locations, 5,000 to 10,000 sf, or buildings of 40,000 to 50,000 sf. It’s more of a retail experience. Ground floors and easy front access are important.” 

Dan Perruzzi, AIA, LEED AP, Principal at Margulies Perruzzi Architects, cautions that even a pretty basic MOB may need a lot more power and HVAC infrastructure than a typical office, so selecting an appropriate reuse candidate may be tricky. “The capacity of the main electrical service and the distribution network should be carefully studied,” he warns. “The HVAC may not have ducted return air as required for medical uses. Patient access may require automatic sliding doors. Consider the route of travel for wheelchairs, walkers, and stretchers.”

Healthcare organizations are also relying on you to get facilities in place ahead of patient population growth. “Capturing market share means looking to AEC firms to help come up with innovative and speed-to-market solutions,” says Humphrey, “Many healthcare systems are now looking for fast-track construction and design-build alternatives.”


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