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Survey: More than 75% of workload takes place without face-to-face interactions

With the rise of technology, much of the workday is spent corresponding via email or conference call, according to a survey of corporate workers.

November 05, 2014 |
Photo: suphakit73 via

Mancini•Duffy, a leading architectural and interiors firm, has released findings from The Coordinate, its periodic survey on workplace trends. The most recent survey indicates that less than one-quarter of the work performed in a single day requires a face-to-face interaction.

With the rise of technology, much of the workday—even the most productive morning hours—is spent corresponding via email or conference call. 

The survey results also show that for employees, being able to work at times that are most productive and being able to have a choice of places to work is not a case of either/or, but of both/and.  

“Employees want flexibility and choice,” said Fran Ferrone, Mancini•Duffy’s Director of Workplace Innovation. 

Additional findings highlight:

• Gen X and Y’s biggest dissatisfaction is “lack of stimulating atmosphere."

• While concentration is a problem for all, it is less so for Boomers and Traditionalists, who occupy the majority of private offices.

• Despite the trend toward collaboration, all generations say “information overheard” is over-performing.  



These findings are the second in a series of surveys being conducted by Mancini•Duffy this year to test the hypothesis of “the dissolution of the traditional workweek.” The next survey,  addressing “sources of inspiration and motivation,” will round out the series. 

Complete results (and their implications) will be published in early 2015. To participate in the Coordinate survey, visit:

Contact for additional information or questions about The Coordinate. 

About Mancini•Duffy

Mancini•Duffy is a full service design firm specializing in architecture, planning, interior design and graphic design services.  Founded almost 100 years ago, the firm is headquartered in New York City.  Also, as a member of IPID, International Partners in Design, Mancini•Duffy serves the diverse needs of its expanding multi-national client base across the U.S. and in Great Britain, Europe, East Asia and Australia.

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