flexiblefullpage -
billboard - default
interstitial1 - interstitial
Currently Reading

Latest Gensler survey links innovation with workplace flexibility

Office Buildings

Latest Gensler survey links innovation with workplace flexibility

A poll of 4,000-plus U.S. workers finds the most innovative among them spend less time at the office.

By John Caulfield, Senior Editor | July 13, 2016

A growing number of Americans are opting out of office work. Employers can make the office environment more appealing—and in the process foment innovation—through better workspace design and by allowing greater latitude in where work takes place, according to a new survey conducted by Gensler. Image: Pixabay

Over two-thirds of office workers in the United States are disengaged from their work. Eight of 10 of those workers are stressed out. So it’s little wonder that U.S. companies struggle to find and retain talent at a time when emerging technologies and co-working trends empower more workers to step off the corporate treadmill and become freelance consultants, a trend that could result in 40% of the U.S. workforce being independently employed by 2020.

These are some of the key findings in Gensler’s “U.S. Workplace Survey 2016,” for which the industry’s largest architectural firm polled over 4,000 American workers in 11 industries using its newly redesigned Workplace Performance Index platform. That platform combines factors that impact user experience to calculate qualitative ratings for physical environments.

This is the 10th year that Gensler has conducted a poll of office workers.

The respondents to the latest survey represented all generations and roles in the workplace, companies of various sizes, and were geographically spread across the country.

Gensler paints a cramped portrait of the American workplace, where smaller desks and less privacy “are the norms” for many workers. From 2013 to 2016, choice of workspace fell at every level of the organization, even as senior leadership continues to report greater choice than professional or administrative staff.

C-Suite and managerial staff are more likely to see their organizations as innovative, with admin and professional staff expressing the opposite viewpoint. Perhaps not surprisingly, Gensler’s data uncovers a link between the quality and function of a workplace and the level of innovation that employees ascribe to their companies.


The most innovative office environments are those where innovators are spending less time at their desks, according to a new survey conducted by Gensler. Image: “U.S. Workplace Survey 2016.” 


For example, it finds that innovators are five times more likely to have workplaces that prioritize both individual and group work.

Innovators have better designed workspaces of all types. They spend less time at their desks, instead collaborating and socializing from conference rooms, open meeting areas, and café spaces. They also spend more time working away from the office entirely, averaging 74% of an average week in the office compared to 86% for respondents with the lowest innovation scores.

Gensler sees better office design as a cure. “Workplace design prioritizes collaboration,” and reinforces purpose, choice, and equity, the report concludes from its polling data. Gensler observes that innovative companies are also more likely to accept that, thanks to Wi-Fi, “workspace” can extend beyond the office to other meeting places and the outdoors.

Innovative companies, says Gensler, are letting their employees have access to a wider variety of workspaces, and allowing them to work “wherever is best for the task at hand.” This tends to reflect how much companies care about their employees’ career satisfaction and development. “Improve the workplace, and expand choice and autonomy, across the organization to drive innovation,” Gensler advises.


Innovative workplaces give their employees a positive feeling of accomplishment and purpose. Image: “U.S. Workplace Survey 2016.”


The firm conducted a similar survey of 1,200 office workers in 11 industries in the United Kingdom. It found that the UK workplace “significantly favors those in management positions.”  Poorly designed and open-plan environments are negatively affecting more than 8 million UK workers. And legacy workplace behavior and lack of choice are drags on performance.

Gensler recommends that UK companies take a more considered approach to the open plan office, where “the right—and separate—spaces for individual and collaborate work are key.” It also calls for UK companies to expand workplace variety and choice, and match space to role, not status.

And in Asia, Gensler surveyed more than 2,000 office workers in six major metros. It found that Asian workplaces tend to adopt a common, western narrative, resulting in mostly open-plan workspaces combining workstations, offices, and conference rooms. “This hand-me-down model of workplace design … may now be holding Asian companies and employees back.”

Related Stories

Mixed-Use | Jun 6, 2023

Public-private partnerships crucial to central business district revitalization

Central Business Districts are under pressure to keep themselves relevant as they face competition from new, vibrant mixed-use neighborhoods emerging across the world’s largest cities.

Energy-Efficient Design | Jun 5, 2023

Implementing an ‘asset drawdown strategy’ for site decarbonization

Solidifying a decarbonization plan via an “asset drawdown strategy” that carefully considers both capital and operating costs represents a game-changing opportunity for existing properties to compete with new projects.

Office Buildings | Jun 5, 2023

Office design in the era of Gen Z, AI, and the metaverse

HOK workplace and interior design experts Kay Sargent and Tom Polucci share how the hybrid office is evolving in the era of artificial intelligence, Gen Z, and the metaverse.

Urban Planning | Jun 2, 2023

Designing a pedestrian-focused city in downtown Phoenix

What makes a city walkable? Shepley Bulfinch's Omar Bailey, AIA, LEED AP, NOMA, believes pedestrian focused cities benefit most when they're not only easy to navigate, but also create spaces where people can live, work, and play.

Mixed-Use | Jun 1, 2023

The Moore Building, a 16-story office and retail development, opens in Nashville’s Music Row district

Named after Elvis Presley’s onetime guitarist, The Moore Building, a 16-story office building with ground-floor retail space, has opened in Nashville’s Music Row district. Developed by Portman and Creed Investment Company and designed by Gresham Smith, The Moore Building offers 236,000 sf of office space and 8,500 sf of ground-floor retail. 

Office Buildings | May 24, 2023

The future of work: What to expect in 2023

While no one disagrees that the workplace has undergone tectonic changes, it is less clear how to understand these shifts and synthesize them into practical action for the coming year.

Multifamily Housing | May 23, 2023

One out of three office buildings in largest U.S. cities are suitable for residential conversion

Roughly one in three office buildings in the largest U.S. cities are well suited to be converted to multifamily residential properties, according to a study by global real estate firm Avison Young. Some 6,206 buildings across 10 U.S. cities present viable opportunities for conversion to residential use.

Headquarters | May 16, 2023

Workplace HQ for party clothing company Shinesty celebrates its bold, whimsical products

The new Denver headquarters for Shinesty, a party clothing company, was designed to match the brand’s fun image with an iconic array of colors, textures, and prints curated by the design agency, Maximalist. Shinesty’s mission, to challenge the world to live more freely and “take itself less seriously,” is embodied throughout the office interior.

Office Buildings | May 15, 2023

Sixteen-story office tower will use 40% less energy than an average NYC office building

This month marks the completion of a new 16-story office tower that is being promoted as New York City’s most sustainable office structure. That boast is backed by an innovative HVAC system that features geothermal wells, dedicated outdoor air system (DOAS) units, radiant heating and cooling, and a sophisticated control system to ensure that the elements work optimally together.

Headquarters | May 15, 2023

The new definition of Class A property

Dan Cheetham, Managing Director and Founder of FYOOG, believes organizations returning to a "hub and spoke" model could have a profound effect on properties once considered Class B.

boombox1 - default
boombox2 -
native1 -

More In Category

halfpage1 -

Most Popular Content

  1. 2021 Giants 400 Report
  2. Top 150 Architecture Firms for 2019
  3. 13 projects that represent the future of affordable housing
  4. Sagrada Familia completion date pushed back due to coronavirus
  5. Top 160 Architecture Firms 2021