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The transformation of outpatient healthcare design

Healthcare Facilities

The transformation of outpatient healthcare design

By Marcus Thorne | LPA | February 24, 2017

Hospitals across the country are moving into uncharted territory as healthcare delivery in the U.S. is being reinvented. Hospitals and patients have been affected by the new Affordable Care Act (ACA) healthcare reform that rolled out nationwide in 2012. Hospitals are now faced with shrinking reimbursements and patients are seeing high deductibles. Couple this with the rise in chronic conditions, which typically do not require overnight stays, but are based on long-term treatments, and we see a trend of empty patient beds, creating lower occupancy in many hospitals.

These higher costs and low occupancy rates have forced healthcare facilities to rethink how healthcare is delivered in their community. While it has also forced patients to look at alternatives to hospital based treatment that are cost-effective, convenient and meet their lifestyle needs. 

People today are increasingly exposed to a buffet of alternative services and products for almost every need. Couple this with the fact that people now have access to better quality healthcare information at their fingertips in which to make informed decisions, and you have a highly-educated and value conscious consumer base.

Now healthcare providers are listening to the needs of their patients and moving their services closer to where their patients live and work. This means a shift away from the “big box” hospital, to community-based ambulatory clinics and services in retail and home health settings. This becomes a more cost-effective and flexible solution as healthcare costs continue to rise for healthcare provider

Healthcare facilities are now looking to retail and hospitality design to give their facilities a fresh look that caters to the new lifestyle design trend that is sweeping the nation. To address this new demand, many healthcare centers are moving closer to the patient’s home, in a neighborhood retail community center making it easier for patient access. Healthcare centers are also updating their interior design, with emphasis on better lighting and fresh interior design elements and furnishings. Patients want a more relaxed “spa like” experience to soothe and calm the patient while they wait.



These changes are having a positive impact on the patients and facilities. Healthcare facilities are looking less institutional giving the patient and their family a more positive and relaxed approach for their healthcare needs. These facilities are benefiting from this by seeing an increase of satisfied patients who do not prefer a “big box” hospital.

This migration of healthcare services out of the hospital “big box” setting and medical office buildings to communities and home health settings is now creating healthcare hubs and ambulatory care centers, to provide that low-cost, lifestyle-oriented service. This has led many healthcare providers to establish a list of tailored outpatient services in retail chains such as Target and Walgreens. This gives the patient access to services where they shop for other items.

As these begin to pop up nationwide in communities near you, healthcare is being reinvented to better serve the demands of the people. As this trend continues, we are seeing low occupancy rates for patient beds in many hospitals. Hospitals are now strategizing on how to repurpose those empty bed floors and restructure their facilities to meet this change.

For instance, LPA is working with a small community hospital client who is currently renovating an existing patient floor in their bed tower that has a low census and transforming it into more subacute patient beds to support the needs of the community. We are seeing more of this trend with our clients looking at repurposing their patient bed units, due to low patient bed census and other outdated infrastructure issues.

As healthcare design evolves, one thing is certain, flexibility will need to be addressed. A willingness to look at the future and embrace the changes that are on the horizon in a timely manner is a valuable strategy in any healthcare facility design project. These changes are shaping the fabric of our communities and how we live and work.


Marcus Thorne is Senior Planner at LPA San Diego in the Healthcare Design studio. Thorne specializes in healthcare planning and his experience ranges from facility master planning to project implementation, design and construction.

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