flexiblefullpage
billboard
interstitial1
catfish1
Currently Reading

Quality customer service delivered every day at TAMLYN

Sponsored Content

Quality customer service delivered every day at TAMLYN


TAMLYN | November 26, 2018

Projects rarely go completely as planned, and sometimes it can seem like if it can go wrong, it will. Missed deadlines, rising costs, irate customers, and a smear on your reputation can all result from things going wrong at the jobsite. Sometimes a worksite can be a complete nightmare. Will you have the support you need from the experts? Will those who sold you the materials be there for you at the end of the day? If the answer is anything but yes, then you aren’t dealing with quality customer service.

 

How Customer Service Fails Could Impact You

When everything is going as expected, every company is there for you. If it goes bad, they’ll show their true colors, leaving you in a bind. Customer service failures are unfortunately part of doing business these days, but they shouldn’t be. When there’s a breakdown in supplier service, it can have a significant impact on your business. For example, we require that customers are provided with an accurate projected timeline for all building materials to arrive on the jobsite. This simple way to proactively set expectations, ensuring building managers aren’t left in the dark, is too often glossed over or falsified.

 

 

The Real Costs of Delayed Projects

If you don’t have your materials, then it’s hard to complete a job. Then costs start mounting, and it’s not just the easily identifiable costs like extra labor. There are additional costs including the cost of deferred income that is impacted by the building not being ready for new tenants or a grand opening. There is also the cost of loss sales—that’s revenue your customer could have been making if the deadline was met. Customers can actually attempt to recoup these fees via litigation. One account of this is a situation that occurred with Austin’s largest hotel, which saw significant delays. The general contractor filed suit against a subcontractor for $27 million in damages that allegedly occurred due to the subcontractors’ delays.

Delays are sometimes inevitable but when they are handled with excellent customer service by an organization that understands the dangers of delays, you will be able to navigate the situation better.

 

Customer Service Starts with Peace of Mind

When you engage with a company that prioritizes customer service, you receive support throughout your project. We believe customer service goes beyond doing what you say you’re going to do. Excellence in service offers predictive insights and pre-emptive performance, providing the peace of mind you only get knowing that you’ll be taken care of. Simply put, excellent customer service translates to less stress and worry.

When you receive quality customer service, timelines stay on track without missing important milestones. Great service can also reduce overall costs because there are fewer errors or issues. So, how does TAMLYN show up every day for our clients? We have a dedicated team that goes the extra mile—even if it’s not our product.

In fact, we recently received a panicked call from a building contractor working on a large multifamily project in Arizona. They were having installation challenges with a competitor’s product. Instead of telling him he should call the other company, we flew out two of our exterior aluminum trim experts. They provided the expertise needed for the contractor to finish the job correctly and on time.

 

Daniel Dietz / Marketing: “We have a strong foundation of customer service. That includes knowledgeable staff and the ability to be flexible with our customers. We believe it’s best to be transparent with our customers so that if any issue arises, we’re already on top of it.”

 

Tamlyn: We’re Rooted in Great Service We are a family-owned business that began in the backyard of our founder’s home. From those humble beginnings over 40+ years ago, TAMLYN has grown to be a world-class supplier of building materials. We believe in promoting positive, lasting relationships with customers, providing excellent products at fair prices with superior service. Learn more about our story today and our commitment to great service. 

More from Author

TAMLYN | Apr 8, 2020

Moisture-managing mounting blocks offer great margins – and meet growing needs of builders

Currently, when it comes to water management systems for openings such as vents and electrical, many builders simply tape around the opening and cover it with a makeshift treated piece of trim board.

TAMLYN | Jan 29, 2020

Choosing the Right Product to Avoid Water Damaged Walls

Walls using rainscreens go a long way towards a water-tight envelope

TAMLYN | Nov 7, 2019

Rainscreens for longer-lasting homes

Rainscreen walls go a long way towards a tighter envelope.

TAMLYN | Aug 21, 2019

Easy steps to avoid water damaged walls

Rainscreen walls go a long way towards a water-tight envelope.

TAMLYN | Jun 19, 2019

Will your vendor let you down? 4 vital questions to ask

To determine if your vendor has the right stuff to deliver what the crew needs at the right time and in good condition, here are four vital questions to ask.

TAMLYN | Mar 29, 2019

Moisture-managing mounting blocks offer great margins — and meet growing needs of builders

It’s important to educate — and upsell — builders on smaller detail pieces that have higher margins.

TAMLYN | Jan 18, 2019

Tamlyn and the University of Houston partner to educate the architects of tomorrow

Visits with working architects, builders and product manufacturers bring concepts to life and prepare architectural students for the first steps in their careers.

TAMLYN | Dec 17, 2018

Versatile trim creates modern look without blowing the budget

An off-the-shelf trim gives a mixed-used development a sleek, custom aesthetic.

TAMLYN | Dec 5, 2018

Ask these 5 crucial questions before choosing and installing drainable wraps

One third to one half of all structures have damp conditions that may encourage development of pollutants such as molds.

boombox1
boombox2
native1
halfpage1

Most Popular Content

  1. 2021 Giants 400 Report
  2. Top 150 Architecture Firms for 2019
  3. 13 projects that represent the future of affordable housing
  4. Sagrada Familia completion date pushed back due to coronavirus
  5. Top 160 Architecture Firms 2021