flexiblefullpage
billboard
interstitial1
catfish1
Currently Reading

The Key To Multifamily Access Control — Consistent Resident Experiences

Sponsored Content Multifamily Housing

The Key To Multifamily Access Control — Consistent Resident Experiences

Explore the challenges of multifamily access control and discover the key to consistent user experiences with a resident-first approach and open platforms.


A woman uses her iPhone to access the elevator and her apartment door.

Over the last five years, the multifamily industry has been adapting to an increasingly digital world. Multifamily proptech solutions, including modern access control, have made massive advances. Prior to COVID, adoption rates for new technologies that entered the multifamily market were often slowed by budget concerns and a lack of interoperability with other systems. Developers and property managers often viewed these technologies and platforms as extraneous expenses and they were reserved only for high-end, luxury developments. As the pandemic took hold, the need for the implementation of contactless and virtual technologies in the sector was thrust forward.

Today, smart buildings (either new construction or retrofit) are commonplace, but an adoption gap has occurred in many multifamily communities. Adoption gaps occur when a property introduces a solution to solve a specific problem (e.g. main entrance access) but that solution is limited in its capabilities or is not implemented across the entire property.

Over time, these one-off solutions add up to a hodgepodge of apps, keys, devices, or credentials. Without in-house capabilities to plan, implement and manage systems integrations, property owners and managers often face significant hurdles. The challenges created by the adoption gap often impede the property from providing a seamless user experience at a time when resident expectations are higher than ever and evolving quickly.

Consider this scenario—Taylor, a discerning tenant, resides in an upscale downtown apartment. When she was choosing her apartment, security was a paramount consideration, and this building seemed to have it all. However, her daily reality is far from simple. To gain entrance, she must open a dedicated app, sign in, and swipe her screen to activate the main entry video intercom system. Once inside the building, she has to switch to a different app, activate digital keys, and tap her device to various readers as she moves through common areas, boards elevators, or accesses various amenities. Finally, to unlock her apartment door, she has a PIN pad.

SALTO's Systems XS4 Original+ is the most advanced apartment lock in the industry.

Swipe. Tap. Pin. This cocktail of disparate systems leads to an inconvenient and inconsistent user experience, falling short of the seamless and smooth experience renters expect and deserve in our modern digital era.

Multifamily access control can become even more complicated when we look at mixing physical credentials with digital credentials. It can be a difficult challenge, if not impossible, for property managers to have the same keyfob work across different systems within the tech stack including video entry systems, interior access control, and unit smart locks.

I believe there is a better way to think about and plan for access control in multifamily, and it’s surprisingly simple—put the resident first.

If you shift the focus to streamlining and improving the resident experience, you will open new doors to tenant satisfaction and retention. Sorry for the pun, I couldn’t help myself. But, the simple truth is that easy-to-use, convenient, and most of all, consistent resident experiences are essential to delivering on the promise of smart communities.

To achieve this, property developers should opt for open access control platforms that allow property managers to tailor resident experiences based on the unique needs of their local tenants. The key here is to ensure that a single credential can unlock all doors within the property, including access to common areas, amenities, gates, garages, elevators, rentable spaces, and individual units. This credential should be versatile enough to be a keyfob, keycard, BLUEtooth digital key, a NFC-based credential in their phone’s wallet application or even a simple PIN code.

A lock on the apartment pool gate secures amenities for residents.

A consistent user experience not only elevates resident satisfaction but also simplifies building management, ultimately creating efficiencies that reduce operating costs creating a win-win situation for all. The path to higher tenant satisfaction and retention lies in streamlining and personalizing the resident experience, and maybe, just maybe, modern access control holds the key (yes, I did it again).

More from Author

Preston Grutzmacher, SALTO Systems | Mar 29, 2024

Living Smarter: The Evolution of Access Credentials in Multifamily Communities

Beyond the key—explore the evolution of access control credentials in multifamily housing, from legacy technologies with vulnerabilities that have fallen prone to hackers and cybercriminals, to today’s modern, advanced credentials. Learn how modern technologies like MIFARE DESFire EV3 and mobile credentials are reshaping resident security.

Preston Grutzmacher, SALTO Systems | Feb 22, 2024

It’s Time for a Smarter, More Convenient and Secure Resident Door

Deadbolts are a thing of the past—they are also a thing of the future.

Preston Grutzmacher, SALTO Systems | Dec 21, 2023

Flexible Technologies Help Multifamily Operators During Challenging Times

Explore different strategies for success amidst changing market dynamics. Understand the importance of flexibility in smart building technologies and how to decide on the right business model to navigate challenges and seize opportunities in unpredictable times.

Preston Grutzmacher, SALTO Systems | Nov 16, 2023

Unlocking the Future of Multifamily Intelligence: The Growing Value of Business Intelligence in Multifamily Access Control

Explore the transformative role of Business Intelligence (BI) in multifamily management. Learn how access control data and BI provides actionable insights for improved operational efficiency, enhanced security, and an enhanced resident experience.

Preston Grutzmacher, SALTO Systems | Oct 26, 2023

Unlock New Potential—Can Multifamily Pop-Up Hotel Concepts Transform Lease-Ups?

Dive into the new trend of multifamily pop-up hotels! Learn how they're changing the game in lease-ups, creating vibrant communities, and offering property managers a lucrative new revenue stream. Join the conversation on the future of multifamily living spaces.

Preston Grutzmacher, SALTO Systems | Sep 29, 2023

Win-Win Scenarios for Residents and Property Managers

Discover how proptech is opening open new paths to revenue for owners and property managers, while bringing desirable amenities and conveniences for renters. Check out my thoughts on profitable, resident-centric proptech.

boombox1
boombox2
native1

More In Category


MFPRO+ News

San Francisco unveils guidelines to streamline office-to-residential conversions

The San Francisco Department of Building Inspection announced a series of new building code guidelines clarifying adaptive reuse code provisions and exceptions for converting office-to-residential buildings. Developed in response to the Commercial to Residential Adaptive Reuse program established in July 2023, the guidelines aim to increase the viability of converting underutilized office buildings into housing by reducing regulatory barriers in specific zoning districts downtown. 



halfpage1

Most Popular Content

  1. 2021 Giants 400 Report
  2. Top 150 Architecture Firms for 2019
  3. 13 projects that represent the future of affordable housing
  4. Sagrada Familia completion date pushed back due to coronavirus
  5. Top 160 Architecture Firms 2021