The Weekly is STREAMING now. Join us at HorizonTV

Healthcare design partnership asks: What about the doctor?

HDR's Abbie Clary discusses the design of healthcare facilities and how they affect doctors.

March 18, 2015 |
HDR Insights

I cannot tell you how many times I have said over the last several years that yes, at HDR, our goal is to understand our client, understand their communities, and to develop a consistent and meaningful patient experience. This experience will embody the vision of our clients and will fulfill the unique needs of the patient population for whom they serve. And I absolutely mean it, every single time.

That said, we also need to consider who influences the patient experience, and howtheir experience affects overall patient satisfaction. Where better to start than with the physician?

The physician culture has drastically changed over the last several years. A survey by the Physicians Foundation found that the majority feel negatively about their profession. As noted in a recent Time article, “Too much paperwork and regulations, plus the burden of defensive medicine, are the strongest contributors to this bleak outlook. These erode the doctor-patient relationship and the clinical autonomy that doctors have always cherished. What once seemed a higher calling increasingly feels like an assembly-line job.”

To address the shift in physician culture, how can we assess the culture of the traditional practice, including physicians’ relationships with their patients, and build solutions toward sustainable physician practices?

Here’s what HDR is doing to answer that question.

Last summer, we were approached by the American Medical Association (AMA), an organization dedicated to promoting the art and science of medicine and the betterment of public health. Their challenge to us: “Can HDR design a spatial experience that enhances how physicians practice medicine in the future?” and I hope this, in turn, will continue to improve patient experiences. As a leading voice in healthcare design, and moreover, an organization that wants to make a difference through innovation, we agreed to partner with the AMA to research, innovate, design, and create this experience. That’s right, we are actually going to prototype the group’s ideas.

We have just begun our work together, but we will be sharing the story with you as we go. Early design principles for the space have included a focus on collaboration, testing, and learning, all driven by an engaging user experience. This will evolve from low-fidelity conference space to a high-fidelity immersive environment over the span of the project. This exploration will influence our understanding of how physicians will practice in the future—and ultimately, how our designs will support them. On this journey we will:

  • Research the current and future physician practice
  • Hypothesize what the future might look like
  • Refine that future through participation and feedback
  • Build a prototype of our ideas
  • Learn from successes and failures
  • Share what we learn toward design approaches for a sustainable physician future

Stay tuned, more to come.

Learn more about the AMA Interaction Studio at MATTER on our website.

About the Author: Abbie Clary is a Principal and Healthcare Director, Central Region, based in HDR's Chicago office. Her passion at work is community health, which led her to launching HDR’s Community Health Initiative in 2011, a program focused on building healthier communities through facility design. More on Clary.

HDR Insights | HDR

Our blogs are written by our employees at HDR. While we are most well-known for delivering architecture and engineering services—for adding beauty and structure to communities through high performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. Our thought leader bloggers represent offices from around the world and write about ideas, experiences and insights into our practice and the greater design community. Come visit us at Insights

Related Blogs

December 18, 2018 | Multifamily Housing | HDRNicholas Taylor, Design Lead

Social sustainability has become a central concern in terms of its effect that spans generations.

June 08, 2018 | Education Facility | HDRDavid Keenan, Principal, Education and Graeme Spencer, Associate Director

In gathering this constant flow of data and recognizing the shifting trends, how can educational institutio...

April 24, 2018 | Healthcare Facilities | HDRDavid Redemske

Research has shown that inmates are getting older and sicker.

March 06, 2018 | Engineers | HDRDave Kurten

When modeling is applied to engineering systems, the same benefits can be realized by both our project team...

Healthcare operations: The good and bad of the ‘visit per room per day’ metric

Image: Pixabay

February 28, 2018 | Healthcare Facilities | HDRZhanting Gao, Advanced Simulation Specialist, HDR

Merely pursuing a high “visit per room per day” metric may drive up other resource needs and, in turn, rais...

Aerial view of a behavioral health center
October 05, 2017 | Healthcare Facilities | HDRJeri Brittin, Director, Research

Confined treatment centers for civilly-committed individuals.

Students in the University of Nebraska Manter Hall
September 22, 2017 | Laboratories | HDRJune Hanley

Here is how the See + Hear + Do = Remember mantra can be applied to maker spaces and instructional labs....

April 04, 2017 | Building Team | HDRJeri Brittin, Director of Research, HDR

Many assume that post-occupancy (POE) is a clearly-defined term and concept, but the meaning of POE in prac...

March 24, 2017 | Healthcare Facilities | HDRJoel Worthington & Beth Zacherle

Pediatric experience design must evolve beyond the common mantra of “make it fun” or “make it look kid-frie...

January 19, 2017 | Sustainability | HDRJennifer Bienemann, Environmental Engineer, HDR

To help one of the most complex cities in the world develop an actionable strategy to meet visionary GHG re...

Overlay Init

Your card will be charged: 0