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Gresham Smith | Oct 14, 2013

The next level of Lean process for healthcare

Most hospitals have begun the Lean process improvement stage to eliminate waste, reduce travel distances, and minimize inventory, with varying levels of success. Here are three keys to creating a prosperous Lean program.

Gresham Smith | Aug 21, 2013

Why research is the ticket to successful airport wayfinding

Wayfinding is more than just signs; it requires a holistic approach based on communicating information that helps people make the right decision at the right time. 

Gresham Smith | Aug 8, 2013

Blueprint for a boom town: Potential pitfalls for booming development

Accolades for Nashville, Tenn., my hometown and GS&P’s flagship location, just keep piling up. In 2011, Forbes named Nashville No. 3 on their list of “The Next Big Boom Towns in the U.S." All of these accolades are wonderful, but Nashville now must work hard to prove their longevity—to grow and build intelligently.

Gresham Smith | Jul 25, 2013

How can I help you?: The evolution of call center design

Call centers typically bring to mind an image of crowded rows of stressed-out employees who are usually receiving calls from people with a problem or placing calls to people that aren’t thrilled to hear from them. But the nature of the business is changing; telemarketing isn’t what it used to be.

Gresham Smith

The Gresham Smith blog is about starting discussions. We want to get people thinking about issues and trends that are impacting the design services industry and the market sectors Gresham Smith architects, engineers, interior designers, planners, consultants and environmental scientists serve. Great ideas are typically enhanced through conversation and often stifled by singular views and opinion. We hope you'll join in this conversation and help us to create a meaningful dialogue. Follow us on Facebook, Instagram, LinkedIn, Twitter, Vimeo, and YouTube.

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