Multi-million dollar industrial and commercial clients don’t tolerate a lot of things—not sloppy jobs, not late or bloated invoices, not cheap-looking handmade reports, and they sure don’t put up with excuses.
Johnson & Pace Incorporated had to figure out how to keep high profile clients happy while delivering cost effective engineering, architectural and surveying services. Here’s how they did it:
They Stay Cost-Effective—They reduced employee overtime and saved $195,000 in overhead.
Did They Grow More Profitable? Yes—very much so. But that’s surprisingly not even the best part.
The Best Part—The best part is they can make their clients happier with less effort. They’re able to provide detailed reports along with clear invoices so clients know the value of their services. They can count on referrals.
How They Did it All
They swapped out a well-known office management software for BillQuick as their time billing and project management solution, and the rest took care of itself. They suddenly realized it wasn’t normal or necessary to have numerous IT personnel dedicated to troubleshoot accounting software problems.
They realized that half of their admin team spent their time solely on workarounds to create invoices in the previous software. Invoicing took half an hour to several hours in the old system—for one invoice! After putting BillQuick to work, they cranked out 5500 invoices in just over a year. That’s billing for 9 different divisions, countless projects and everything that comes with them, with unheard-of efficiency.
It also allowed employees to be more effective so overtime was reduced. And their clients love them because their invoices and reports are beautiful, timely and unquestionable.
Now Johnson & Pace Incorporated can give their clients the superior quality work they’ve always dreamed of delivering, at a higher value than they thought possible.
Learn more about BillQuick here.
Check out Johnson & Pace Incorporated here.
