flexiblefullpage
billboard
interstitial1
catfish1
Currently Reading

Design steps for reopening embattled hotels

Coronavirus

Design steps for reopening embattled hotels

TPG Architecture recommends post-coronavirus changes in three stages.


By John Caulfield, Senior Editor | May 4, 2020
headshot of Shay Lam, Studio Design Director, TPG Architecture

Shay Lam, TPG Architecture's Studio Creative Director, says his firm is advising its hospitality clients to methodically make changes to their designs and offerings that reasssure returning guests that the property is safe.  Image: TPG Architecture

On April 20, Marriott International, the world’s largest hotel chain, rolled out its plan to elevate its cleanliness standards and practices to meet new health and safety guidelines and guest expectations presented by the coronavirus pandemic that, as of early April, led to a nearly 80% decline in hotel occupancy in the United States, according to estimates by the hospitality analytics company STR.

Leaving aside the question of why it took a pandemic for Marriott to realize its cleanliness standards needed improving, the plan illustrates how all hoteliers will need to regain guests’ confidence that their properties are safe enough to stay in again without fear of viral infection.

Hotel developers are not sure yet when or to what degree their businesses will recover. They have their fingers crossed that it’s sooner than 2023, which is when Tourism Economics, a data and consulting firm, predicts global travel demand might resume its normal pace.

 

Urban hotels face more hurdles opening amid the coronavirus 

“It is possible that hotels, focused on select service, in less dense, suburban areas might bounce back sooner due to price point, accessibility, and with a building structure that accommodates larger guest rooms and easier access via stairs,” says Shay Lam, Managing Director and Studio Creative Director for New York-based TPG Architecture, which is working on several hospitality projects that are scheduled to open this year, with a focus on responding to post COVID-19 realities.

Urban destinations, on the other hand, might have a harder time reactivating, says Lam. “Everything from density concerns to elevator capacity, and guest room sizes are challenges to overcome. This will all hinge on the industry’s ability to reassure guests that safety and security are paramount.”

 

ALSO SEE: As cities scramble for hospital beds to treat COVID-19 patients, Leo A Daly offers a hotel-to-hospital solution

 

To make their facilities safer, TPG is recommending to its hospitality clients that they address changes in three stages: “now,” “near,” and “future.”

“Right now, we are focusing on pragmatic changes such as reducing density in public areas that experience a high-volume of traffic,” says Lam. “We’re also adding clear signage for protocols such as distancing or navigation through a space, or instructions on operational things like how many people should get into an elevator and where to stand.”

For the “near,” hotels should start integrating touchless or voice technology so guests can have a hands-free, frictionless experience that begins at the entry point through the exit. It will also be crucial, says Lam, for hotels to maintain stringent, visible cleaning cycles, and find ways to sanitize commonly used areas, perhaps with air purifiers, steam sterilizers, or UV light sterilization methods.

Hotels will need to consider materials and furnishings that are not just cleanable, but antimicrobial. They must be able to resist heavy cleaning agents without damaging the surface.

 

Rethinking hotel design post COVID-19

The “future” presents opportunities to rethink hospitality, like changing the size ratio of public space versus guest rooms.

There might also be an increase in sustainable features: For many resorts, all-inclusive buffets are a selling point for those wishing to have the convenience and luxury of having a variety of meals. However, the idea of food laying around for extended periods of time, while being exposed to airborne particles, will not be considered glamorous anymore. Additionally, the waste associated with buffets is not environmentally friendly—leading hotels to provide pre-packed or made-to-order meals at all times. 

For hotel staff, TPG is suggesting mandated uniforms that get cleaned and sanitized after every shift by the company, in addition to branded facemasks and hats, and an assortment of PPE (larger hotels and restaurants already do this), UV sanitation lights in the individual locker or cubbies, and of course lots of hand washing.

“The ability of all companies to alleviate staff and guest anxieties about health and security will be essential post-COVID,” says Lam.

Lessons learned from this pandemic, says Lam, find TPG and its clients looking beyond just the physical and aesthetics. “We will need to collaborate with and under the guidance of officials in tech, health, and government to find the right design solutions and strategies. We are seeing similarities throughout all the market sectors, so hospitality is not alone, just like no one is alone in this pandemic. Through developing a deep understanding of our clients and the concerns of their guests, we will be able to stay agile and tackle every challenge that comes our way.”

Related Stories

Coronavirus | Mar 16, 2020

Effective remote workforce: Key steps and strategies for success

As the potential scope of the COVID-19 outbreak has become more clear in the United States and Canada, public and private organizations from all industries, sectors and geographies are encouraging their teams to work remotely to reduce the spread of the virus.

Coronavirus | Mar 16, 2020

Coronavirus and the water cycle—here is what treatment professionals need to know

As the global health community tracks the spread of this virus, it’s important for water and wastewater professionals to keep updated on potential impacts.

Coronavirus | Mar 15, 2020

Designing office building lobbies to respond to the coronavirus

Touch-free design solutions and air purifiers can enhance workplace wellness.

Coronavirus | Mar 15, 2020

In the face of the coronavirus, workplace wellness is key

Here are a few considerations employers should keep in mind in creating plans for a healthy and effective work environment.

Coronavirus | Mar 13, 2020

AEC business impacts from COVID-19: We want your input!

The BD+C editors would like to hear from you on how your firm is handling business operations and projects during the coronavirus outbreak.

Coronavirus | Mar 13, 2020

COVID-19 and real estate: How the coronavirus is impacting the AEC industry

Here's the latest news BD+C editors are tracking on COVID-19's impact on the AEC industry and the real estate market.

Coronavirus | Mar 11, 2020

A look at how U.S. hospitals are designed to battle infectious diseases like coronavirus

Some health systems can use telehealth and video visits to asses and triage patients before they arrive at a hospital. 

boombox1
boombox2
native1

More In Category


MFPRO+ Special Reports

Top 10 trends in affordable housing

Among affordable housing developers today, there’s one commonality tying projects together: uncertainty. AEC firms share their latest insights and philosophies on the future of affordable housing in BD+C's 2023 Multifamily Annual Report.



halfpage1

Most Popular Content

  1. 2021 Giants 400 Report
  2. Top 150 Architecture Firms for 2019
  3. 13 projects that represent the future of affordable housing
  4. Sagrada Familia completion date pushed back due to coronavirus
  5. Top 160 Architecture Firms 2021