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Investments in ‘human experiences’ are paying off for employers

A recent survey conducted by JLL and Harvard Business Review found that more companies are giving their employees greater say in changing their work environments. 

March 16, 2020 |
Investments in ‘human experiences’ are paying off for employers

A survey of executives found that the majority sees value in investing in workplace amenities that will attract and retain workers. Image: Pixabay


The intensifying race to find and keep talent in an increasingly competitive digital business environment have enabled employees to reshape the workplace in their image, including access to a flexible work environment and schedule, overall health and well-being programs, childcare, meal services, and sustainability initiatives.

And the latest data show that employers now see that these investments are critical to their workers’ business performances.

These are among the findings from new “future of work” research, conducted by JLL and Harvard Business Review, which previewed at the World Economic Forum in Davos, Switzerland, last January.

A poll of 342 executives found that 83% agree that an attractive and flexible work environment is essential to attract and retain the talent they need to innovate and deliver business value in a competitive digital business environment and tight labor market.

More than half of the organizations these executives represent (57%) rate “human experience” as a top priority. “When we talk about human experience in the workplace, it’s really a recognition that, first and foremost employees are human beings with full lives beyond work that encompass friends, families, and varied interests, passions, and commitments,” states the authors of this research report. “So human experience efforts focus on improving how fluidly workers can integrate all of these pieces of the puzzle.”

This thinking is in line with a recent story in the New York Times that examined how wellness initiatives were ramping up in workplaces across the country. Corporate Wellness Magazine’s website also recently ran an article about how offices are merging tech and design for workplace wellness.

Over the past two years, almost one-third (32%) of JLL/Harvard survey respondents adjusted workplace design as a means to enhance the employee’s experience on the job. Another 31% adjusted workplace policies to accommodate flexible work schedules and working remotely.

And 53% of organizations plan to invest in human experience over the next two years. In that effort, more organizations are seeking their employees’ feedback and changes regarding workplace changes.

Already, more than half (53%) of respondents provide workers with the digital technology they need to work remotely or on a flexible schedule. And more than two-fifths of respondents have been customizing tis technology to employee preferences, by providing options to accommodate different people’s work styles and preferences.

A strong majority of respondents also place as a top priority the development of programs to support their employees’ health and well-being. For example, 35% of organizations are providing workplace amenities such as childcare and meal services, and 24% of organizations offer onsite recreation equipment.

Employee demand is also driving sustainability initiatives, say 55% of the organizations polled.

These efforts often result in more effective recruitment and retention. Because of their human experience initiatives, 36% of organizations report greater success retaining talent, 44% report improved employee morale, and 34% report improved productivity.                                                                                

The research also found that:

•43% of organizations provide an appealing physical environment that fosters professional collaboration.

•42% offer new health and wellness benefits at little or no cost to employees.

•44% providing employees with opportunities, such as volunteer programs, to make meaningful social contributions unrelated to work.

The benefits from human experience initiatives include:

•greater brand image and recognition (29% of organizations polled).

•greater innovation (28%).

•greater visibility in the market and community (28%).

•greater customer satisfaction (27%).

•better relationships with suppliers and partners (21%).

•greater profitability (17%).


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