HorizonTV Featuring BD+C: Watch Episodes On Demand At HorizonTV

How top property owners manage their communities, residents and business from a safe social distance

Boingo’s Ground Control enables multifamily properties to manage community-wide Wi-Fi securely, timely, profitably from any remote location.

Sponsored content
May 27, 2020 |
Boingo: Where Connectivity Meets Community

The COVID-19 crisis has required multifamily property owners and managers to quickly adopt new processes and procedures while addressing the needs and concerns of residents. 

The challenges are many. How do property teams keep their fingers on the pulse of their community, communicate important messages and serve resident needs, all while maintaining manager and resident safety? Advanced bulk wireless networks allow them to do just that with virtual property management and messaging functions.

Meet Ground Control
Boingo’s Ground Control puts multifamily property managers in the driver’s seat—whether they’re working onsite, from home, or in another remote location. Available to all Boingo multifamily customers, Ground Control is a proprietary, web-based platform that enables remote Wi-Fi management of multifamily properties. 

Boingo reports that traffic on the Ground Control platform has increased in the wake of the coronavirus pandemic as properties turn to the solution to virtually manage wireless networks and communicate with residents.

“Team members can conveniently access real-time analytics and tools to help them seamlessly manage network performance, track network maintenance requests, and directly communicate with residents,” said Melissa Morales, Boingo’s VP of Multifamily Operations. “This is important because property managers can determine occupancy at their property based on Wi-Fi usage. They can also communicate without knocking on doors or coming in contact with residents who might be ill.”

Ground Control provides a level of visibility and control that’s unrivaled in the telecom industry. The platform supports a wide range of remote management activities, including the ability to:  
     Register and maintain users and devices
     Monitor bandwidth usage and network performance
     Message residents about events, property announcements, and maintenance appointments
     Check the status of support tickets in real time
     View and print channel lineups
     Enable or suspend resident services remotely

Seamless management of these tasks through Ground Control not only saves time and money, but also has the potential to boost the bottom line. For one Midwest community, Ground Control recently helped generate an increase in new signed leases as the platform gave the property team insight into users of its guest Wi-Fi network. The property then reached out to these visitors with move-in promotions and turned visitors into full-time residents. 

The data available through Ground Control has been valuable in helping multifamily players navigate unchartered waters. 

The system’s functionality evolves based on customer feedback to make it as quick and easy as possible for busy team members to access the information and insights they need.

As the industry navigates the COVID-19 crisis, Boingo-powered properties are relying on Ground Control to continue delivering a blazing-fast, reliable Wi-Fi network to their residents. It’s an indispensable tool that helps keep property teams and residents connected—and most important, prioritizes a healthy and safe environment for everyone. 

For more information on Boingo’s award-winning service for multifamily properties, visit http://boingo.com/multifamily-housing. Request and schedule a Ground Control demo by contacting the team at multifamily@boingo.com.

Boingo Where Connectivity Meets Community
Boingo: Where Connectivity Meets Community | Boingo

Boingo’s blog, Where Connectivity Meets Community, explores the ubiquity of Wi-Fi and the growing needs of wireless in residential communities across the U.S. Join us as we delve into hot topics in the multifamily industry, including community-wide Wi-Fi, cellular solutions, 5G and the Internet of Things (IoT). Learn more about Boingo and its award-winning wireless for multifamily properties at https://www.boingo.com/multifamily.

Related Blogs

2021 and Beyond: What multifamily communities need to know for the year ahead Boingo blog
December 11, 2020 | Multifamily Housing | BoingoBOINGO: WHERE CONNECTIVITY MEETS COMMUNITY

A conversation with Boingo Wireless about 5G, Wi-Fi 6, IoT, and the quickly evolving wireless landscape....

Wi-Fi 6 boosts speed, performance, and satisfaction at multifamily properties
October 05, 2020 | Multifamily Housing | BoingoBOINGO: WHERE CONNECTIVITY MEETS COMMUNITY

A Q&A with Boingo SVP Michael Zeto about the newest generation of Wi-Fi technology

How Boingo is helping to boost IPA’s bottom line
August 24, 2020 | Multifamily Housing | BoingoBOINGO: WHERE CONNECTIVITY MEETS COMMUNITY

Investment Property Advisors is using Boingo's instant-on, managed Wi-Fi and data solutions to attract mu...

Boingo reinvents multifamily connectivity with world’s best Wi-Fi
April 22, 2020 | Multifamily Housing | Boingo

More than 300,000 residents from 2,200 multifamily properties depend on Boingo’s “instant-on” Wi-Fi.

What you should know about Wi-Fi calling - Boingo
February 25, 2020 | Multifamily Housing | Boingo

Wi-Fi calling has been around for many years, but confusion remains about what it is, how it works, and w...

Check out the latest multifamily tech innovations at OPTECH 2019
November 07, 2019 | Multifamily Housing | Boingo

From Wi-Fi 6 to IoT, this year’s OPTECH Conference & Expo, Nov. 11-13 in Dallas, will showcase the futu...

Why community-wide wireless networks are the future of multifamily housing
September 25, 2019 | Multifamily Housing | Boingo

Five reasons why property owners and managers are choosing to take control of their wireless networks.

Back to school: Community-wide Wi-Fi gives student housing properties competitive edge
August 02, 2019 | Boingo

24/7 connectivity is essential for today’s “always-on” college students.

June 07, 2019 | Boingo

The explosive gaming boom has big implications for wireless networks on multifamily housing properties.

May 02, 2019 | Boingo

5G ups the ante to make the connected life inside and outside the home more streamlined

Overlay Init

Your card will be charged: 0