Boingo’s Ground Control enables multifamily properties to manage community-wide Wi-Fi securely, timely, profitably from any remote location.
The COVID-19 crisis has required multifamily property owners and managers to quickly adopt new processes and procedures while addressing the needs and concerns of residents.
The challenges are many. How do property teams keep their fingers on the pulse of their community, communicate important messages and serve resident needs, all while maintaining manager and resident safety? Advanced bulk wireless networks allow them to do just that with virtual property management and messaging functions.
Meet Ground Control
Boingo’s Ground Control puts multifamily property managers in the driver’s seat—whether they’re working onsite, from home, or in another remote location. Available to all Boingo multifamily customers, Ground Control is a proprietary, web-based platform that enables remote Wi-Fi management of multifamily properties.
Boingo reports that traffic on the Ground Control platform has increased in the wake of the coronavirus pandemic as properties turn to the solution to virtually manage wireless networks and communicate with residents.
“Team members can conveniently access real-time analytics and tools to help them seamlessly manage network performance, track network maintenance requests, and directly communicate with residents,” said Melissa Morales, Boingo’s VP of Multifamily Operations. “This is important because property managers can determine occupancy at their property based on Wi-Fi usage. They can also communicate without knocking on doors or coming in contact with residents who might be ill.”
Ground Control provides a level of visibility and control that’s unrivaled in the telecom industry. The platform supports a wide range of remote management activities, including the ability to:
• Register and maintain users and devices
• Monitor bandwidth usage and network performance
• Message residents about events, property announcements, and maintenance appointments
• Check the status of support tickets in real time
• View and print channel lineups
• Enable or suspend resident services remotely
Seamless management of these tasks through Ground Control not only saves time and money, but also has the potential to boost the bottom line. For one Midwest community, Ground Control recently helped generate an increase in new signed leases as the platform gave the property team insight into users of its guest Wi-Fi network. The property then reached out to these visitors with move-in promotions and turned visitors into full-time residents.
The data available through Ground Control has been valuable in helping multifamily players navigate unchartered waters.
The system’s functionality evolves based on customer feedback to make it as quick and easy as possible for busy team members to access the information and insights they need.
As the industry navigates the COVID-19 crisis, Boingo-powered properties are relying on Ground Control to continue delivering a blazing-fast, reliable Wi-Fi network to their residents. It’s an indispensable tool that helps keep property teams and residents connected—and most important, prioritizes a healthy and safe environment for everyone.
For more information on Boingo’s award-winning service for multifamily properties, visit http://boingo.com/multifamily-housing. Request and schedule a Ground Control demo by contacting the team at firstname.lastname@example.org.